At MK Store, we aim to supply genuine solar panels, hybrid inverters, solar batteries, electrical cables, mounting structures, solar accessories, hardware tools and other electrical products that meet the requirements of our customers.
We understand that receiving the correct product in suitable condition is important, particularly when purchasing technical equipment for a home, business, solar installation or commercial project.
This Return and Replacement Policy explains how to contact MK Store if you receive a damaged, defective, incorrect or incomplete product, or if you need to request a return or replacement.
For all return and replacement enquiries, contact info@mkstore.pk.
1. Eligible Return and Replacement Requests
A return or replacement request may be reviewed in circumstances such as the following:
- Damaged products: An item arrives with visible damage that may have occurred during handling or delivery.
- Incorrect products: The delivered product does not match the product confirmed in your order.
- Missing items: An item or accessory confirmed as part of your order is missing.
- Defective products: A product appears to have a manufacturing defect or another fault that requires assessment.
- Other return requests: A customer requests a return for another reason, subject to the applicable purchase terms, product condition and legal requirements.
Each request will be assessed according to the nature of the issue, the product involved, the available supporting information and any applicable manufacturer warranty or consumer protection requirements.
Submitting a request does not automatically guarantee approval.
2. Damaged Products on Delivery
Please inspect your delivery for visible damage as soon as reasonably possible.
If a solar panel, inverter, battery, cable, mounting component or other product appears damaged, contact MK Store at info@mkstore.pk.
Please include:
- Your order number.
- The product name and model.
- A description of the visible damage.
- Photographs of the product and packaging, where available.
- Any relevant delivery or shipping information.
Where practical, retain the original packaging until the issue has been reviewed.
Do not install, connect, charge or operate a product that appears damaged or unsafe. For batteries and electrical equipment, follow the manufacturer’s safety instructions and avoid handling a potentially damaged item in a way that could cause injury.
MK Store will review the information and advise you on the appropriate next steps.
3. Incorrect or Incomplete Orders
If you receive a product that differs from your confirmed order, or if an expected item is missing, please contact us.
Include your order number, the product details and a description of the discrepancy. Photographs of the delivered items, packaging labels and relevant order information may help us assess the issue.
Where an incorrect or missing item is confirmed, an appropriate resolution may include a replacement, supply of the missing item, return arrangement or refund, depending on the circumstances and applicable requirements.
Please contact us before returning any item so that the correct procedure can be communicated.
4. Defective Products and Warranty Claims
Solar panels, solar inverters, lithium batteries, tubular batteries and other electrical products may be covered by a manufacturer warranty, depending on the specific model and applicable warranty terms.
If a product develops a fault, contact info@mkstore.pk with the product name, model, purchase details and a description of the issue.
The product may require technical assessment or referral to the relevant manufacturer or authorised service provider.
Warranty coverage depends on the applicable product documentation and the circumstances of the fault. Damage caused by misuse, incorrect installation, unsuitable electrical connections, unauthorised modification or operation outside the manufacturer’s specifications may affect warranty eligibility, where permitted by the applicable warranty terms and law.
Do not attempt unauthorised repairs or modifications that could create a safety risk or affect a warranty claim.
This policy does not remove any rights that customers may have under applicable law.
5. Change of Mind and Other Return Requests
If you wish to return a product because your requirements have changed, you have ordered the wrong model, or you no longer need the item, contact MK Store before sending it back.
Approval will depend on the applicable purchase terms, the product’s condition, the nature of the item and relevant legal requirements.
Products that have been installed, connected, energised, used, damaged, modified or supplied under specific project arrangements may require additional assessment.
Certain products may also have special handling, packaging or transport requirements, particularly solar panels, batteries and heavy electrical equipment.
Do not assume that an item is eligible for return until the request has been reviewed and the return instructions have been confirmed.
Nothing in this section is intended to exclude a remedy required by applicable consumer protection law.
6. Product Condition and Packaging
Where a return is approved, the product should be prepared for return according to the instructions provided by MK Store.
Depending on the nature of the request, the review may consider:
- Whether the product matches the original order.
- Whether the product has been installed or used.
- Whether accessories, documentation and packaging are included.
- Whether the product has been damaged or modified.
- Whether the product can be transported safely.
- Whether manufacturer assessment is required.
Original packaging should be retained where practical, especially for fragile or heavy equipment. However, packaging requirements will not override any mandatory rights available under applicable law.
7. How to Request a Return or Replacement
To request a return or replacement, follow these steps.
Step 1: Contact MK Store
Email info@mkstore.pk with the subject line “Return or Replacement Request”.
Step 2: Provide Your Order Details
Include your order number, name, product name, model and purchase details.
Step 3: Explain the Issue
Describe why you are requesting a return or replacement. Attach relevant photographs or supporting documents where available.
Step 4: Wait for Instructions
Our team will review your request and communicate the next steps, which may include additional information, technical assessment or approved return arrangements.
Step 5: Follow the Confirmed Procedure
Do not dispatch a product to an unconfirmed address or through an unsuitable shipping method. Follow the return instructions provided for your specific case.
8. Replacement Process
Where a replacement is approved, the replacement product will depend on the confirmed resolution, product availability and applicable purchase terms.
If the exact model is unavailable, MK Store will communicate the available options before proceeding with any alternative arrangement.
A replacement product must be suitable for the agreed resolution. Customers should not be supplied with a materially different product without appropriate communication and agreement, subject to applicable law.
9. Refunds for Approved Requests
Where a refund is approved, the refund method and processing arrangements will be communicated to the customer.
The processing time may depend on the payment method, relevant payment provider and any necessary order verification.
Any applicable deductions, return transport charges or other costs will be handled according to the agreed purchase terms and applicable law. No deduction will be applied where prohibited by law.
For assistance with an approved refund, email info@mkstore.pk and include your order number.
10. Return Shipping and Handling
Return shipping and handling arrangements depend on the reason for the return, the product type and the agreed resolution.
Customers should obtain instructions before shipping a product back.
Solar panels, batteries, inverters and other electrical products may require suitable protective packaging or specialised transport arrangements. Batteries must not be shipped using a method that is unsuitable for their condition or classification.
Where a product is confirmed to have been supplied incorrectly or damaged in circumstances for which MK Store is responsible, the applicable resolution and associated costs will be handled in accordance with the agreed terms and applicable law.
11. Bulk Orders and Special Orders
Bulk orders, dealer purchases, contractor supplies and project-specific orders may have additional terms covering product selection, quantities, dispatch, installation arrangements and returns.
Please review the applicable quotation or purchase agreement before confirming an order.
Any special terms remain subject to mandatory rights under applicable law.
12. Items Requiring Technical Assessment
Some reported issues may arise from system configuration, installation conditions, electrical compatibility or the operation of connected equipment rather than a defect in the supplied product.
For example, inverter performance may depend on solar array configuration, battery compatibility, electrical connections and operating conditions.
Where necessary, the issue may be referred for technical assessment. Customers should provide accurate information about the installation and connected equipment.
Technical assessment does not automatically determine that a product is defective or that a warranty claim is approved.
13. Contact for Returns and Replacements
For all questions regarding returns, replacements, damaged deliveries, incorrect products, defective items or refunds, contact:
MK Store
Email: info@mkstore.pk
Website: https://mkstore.pk/
Please include your order number and relevant product information so your request can be reviewed efficiently.
14. Policy Updates
MK Store may update this policy when business procedures, product requirements or applicable legal obligations change. The current version published on this page should be consulted before submitting a request.
Any update remains subject to applicable law and any specific terms governing an existing purchase.
MK Store. Electrical. Solar. Hardware. Delivered.
